Use Balanced Scorecard And Nonfinancial Measures Practice Test

A corporate consumer electronics manufacturer (manufacturing) is implementing a Balanced Scorecard to improve strategic alignment. Its strategy is to shorten product development cycles to respond to changing customer preferences. Which nonfinancial metric would best support this strategic objective?

A corporate telecom provider (service) wants to enhance customer satisfaction by improving network reliability. Management is selecting a nonfinancial measure for the Balanced Scorecard that best reflects service quality experienced by customers. Which nonfinancial metric would best support this strategic objective?