Our Guarantee
We're proud of the service we provide, the level of quality we deliver, and the accomplishments of our students. With the right amount of effort and focus, we guarantee we can help you achieve just about any goal you aspire to reach.
Our Guarantees
Personal Satisfaction Guarantee*
For test prep related to college and graduate school admissions exams
If you don't receive the score you want, regardless of whether you've taken the exam and received an official score or not, Varsity Tutors will provide to you (at no additional cost) a live online course for the same exam to help you prepare for your next exam.
Tutor Satisfaction Guarantee*
For all purchasers of tutoring hours through the Varsity Tutors platform
If, for any reason, you are not satisfied with the tutor you were connected with through the platform after your initial session, please call us to help understand why you are not satisfied and we will help connect you with a tutor who might be a better fit. Your next session will be free of charge (up to two hours based upon the actual length of the initial session). See Terms of Customer Account Use for specific terms and conditions.
Pass Guarantee*
For professional certification exam purchases made on or after May 15, 2024
Pass Guarantee Eligibility Requirements:
- Purchase and use a minimum of 12 Live 1:1 Tutoring Hours for a Pass Guarantee Eligible Test within a 3-month time period preceding your test.
- Within 14 days of purchase (or within 14 days of registration for your exam, whichever is later), submit proof of registration including the exam date.
- Complete all homework and/or assignments provided by your tutor and adhere to the lesson plan.
- Take the official test within 14 days of your last Live 1:1 Tutoring session.
- Submit the official score within 14 days of the score release date.
If you meet the above requirements and do not pass your exam, you will be eligible for a one-time free credit equal to the amount of Live 1:1 Tutoring Hours you consumed OR a full refund on your original purchase. You have six (6) months from the date of purchase to request a refund or to obtain and use the credits.
*Eligibility and other rules apply, including which purchases qualify for each guarantee. All other terms not specifically addressed herein will be addressed in your Terms of Customer Account Use and/or Terms of Use, as applicable.